Professional Experience
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Artist at ImperfectlyLaura.com | April 2017 – Present
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Freelance Writer at Medium.com | April 2017 – March 2022
Wrote articles about a variety of topics and built an audience of nearly 100 subscribers and followers.
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Tax Preparer at Jackson Hewitt | November 2018 – April 2020
Interviewed clients, maintaining confidentiality, and researched current years tax rules to ensure accuracy of financial data and decrease risk of IRS audits while preparing taxes.
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Administrative Assistant at AUE Staffing | February 2020 – March 2020
Assisted with collecting and organizing payroll data, ensuring all staff information was up to date. This included reaching out to specific individuals to ensure paperwork regarding timesheets and shift coverages was completed and returned in a timely manner. Contract role that ended 6 months early due to Covid-19 Pandemic.
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Captioning Assistant at Captel Services | September 2019 – December 2019
Transcribed phone calls in real-time for deaf and hard of hearing clients, maintaining an average 98% accuracy rating.
Skills and Tools
Skills: Customer Service, Information Architecture, User Research, Empathy Mapping, Customer Journey Mapping, User Personas, User Interviews, Wireframes, Usability Testing, Research Analysis, Visual Design, Prototyping, Design Guide, Design Inventory, Content Strategy, Content Writing, Transcription, Proofreading, Editing, Attention to Detail, Social Media Marketing
Tools: Canva, Figma, Google Product Suite, Microsoft Office Suite, Notion, Trello, WordPress, Webflow, Wix
Languages: English (Native Speaker)
Education
Associate of Arts in Psychology | Valencia College