Laura Welch

Professional Experience

  • Freelance Writer at Medium.com | April 2017 – March 2022

    Wrote articles about a variety of topics and built an audience of nearly 100 subscribers and followers.

  • Tax Preparer at Jackson Hewitt | November 2018 – April 2020

    Interviewed clients, maintaining confidentiality, and researched current years tax rules to ensure accuracy of financial data and decrease risk of IRS audits while preparing taxes.

  • Administrative Assistant at AUE Staffing | February 2020 – March 2020

    Assisted with collecting and organizing payroll data, ensuring all staff information was up to date. This included reaching out to specific individuals to ensure paperwork regarding timesheets and shift coverages was completed and returned in a timely manner. Contract role that ended 6 months early due to Covid-19 Pandemic.

  • Captioning Assistant at Captel Services | September 2019 – December 2019

    Transcribed phone calls in real-time for deaf and hard of hearing clients, maintaining an average 98% accuracy rating.

  • Medical Billing Specialist at Orlando Foot and Ankle Clinic | April 2019 – August 2019

    Cleaned up 2-year backlog of incorrectly posted payments and remittances for Aetna and Cigna insurance clients, taking initiative to research, follow-up on denied claims, and reconcile simple to complex issues and ensuring compliance. Also maintained an accuracy above 96% for resolved claims.

Skills and Tools

Skills: Customer Service, Information Architecture, User Research, Empathy Mapping, Customer Journey Mapping, User Personas, User Interviews, Wireframes, Usability Testing, Research Analysis, Visual Design, Prototyping, Design Guide, Design Inventory, Content Strategy, Content Writing, Transcription, Proofreading, Editing, Attention to Detail, Social Media Marketing

Tools: Canva, Figma, Google Product Suite, Microsoft Office Suite, Notion, Trello, WordPress, Webflow, Wix

Languages: English (Native Speaker)

Education

Associate of Arts in Psychology | Valencia College