UX Designer for Various Clientele | May 2020 – Present
Brainstormed creative concepts within a project team, developing original design concepts and executing designs based on established style guides. Presented visual designs to clients and stakeholders to further develop design specs for production. Skills Used: Information Architecture, User Research, Empathy Mapping, Customer Journey Mapping, User Personas, User Interviews, Wireframes (Low-Fi, Mid-Fi, High-Fidelity), Usability Testing, Research Analysis, Visual Design, Protoyping, Design Guide, Design Inventory, Content Strategy, Content Writing. Tools: Figma, Notion, Trello, WordPress, Webflow.
Transcriptionist at Quicktate LLC | Jan 2012 – Present
Produced highly accurate transcriptions of meeting audio combined with annotation markup, to help build state-of-the-art AI-powered speech recognition models. Skills Used: Transcription, Proofreading, Editing, Analysis, Attention to Detail. Tools: Microsoft Word.
Graphic Designer at Will Daniels Piano Studio | Jul 2020 – January 2021
Redesigned the logo for Will Daniels Piano Studio for use across social media, created landmark mailbox design for physical studio location, and conducted a heuristic evaluation of website for studio owner. Skills Used: Logo Design, Illustration, Heuristic Evaluation, Research and Analysis. Tools: Figma, Wix.
Customer Service at Various Companies | July2013 – March 2020
Created positive interactions for customers at place of business by maintaining upkeep of assigned areas and fielding all inquiries with a professional demeanor. Skills Used: Customer Service, Teamwork and Collaboration, Attention to Detail, Social Media Marketing, Cash Handling and Credit Card Processing.
Math and Science Tutor at Valencia College | May 2014 – July 2016
Assisted college students with class curriculum and brought up pass/fail rate of Calculus for Social Sciences class to 100% in a single semester. Skills Used: Customer Service, Teamwork and Collaboration, Attention to Detail, Math (PreAlgebra to Calculus for the Social Sciences), Science (Biology I and II), Teaching and Mentorship, Leadership, Time Management, Multitasking.
Skills and Tools
Skills: Customer Service, Information Architecture, User Research, Empathy Mapping, Customer Journey Mapping, User Personas, User Interviews, Wireframes, Usability Testing, Research Analysis, Visual Design, Prototyping, Design Guide, Design Inventory, Content Strategy, Content Writing, Transcription, Proofreading, Editing, Attention to Detail, Social Media Marketing
Tools: Canva, Figma, Google Product Suite, Microsoft Office Suite, Notion, Trello, WordPress, Webflow, Wix
Languages: English (Native), Spanish (Elementary)
Associate of Arts in Psychology | Valencia College
Bachelors of Science in Marine Biology and Sustainable Aquaculture | Unity College